IS MY INFORMATION KEPT PRIVATE?
Yes. All information collected during the sales process is stored securely and will not be shared with any other person or company. This information will only be used for the purpose of providing you with the very best service.
The personal information that we hold will be held securely in accordance with our internal security policy and the law.
If you have any questions/comments regarding your privacy you should contact us.
IS IT SAFE TO PAY OVER THE INTERNET?
Beautiful Baskets does not handle on-line payments directly. We direct you to Paypal to manage on-line payments on our behalf. Paypal is a leading provider of secure on-line payments world-wide. All exchange of information between Paypal and Beautiful Baskets is encrypted.
WHAT ARE MY PAYMENT OPTIONS?
For your convenience, Beautiful Baskets offers you have the following payment options:
- Pay through Paypal’s secure site with your Mastercard or Visa card,
- Pay over the phone with your Mastercard, Visa or American Express card
- Direct debit to Beautiful Baskets bank account (please contact us to make arrangements and note that no gifts can be shipped until funds have cleared).
HOW LONG WILL MY ORDER TAKE TO DELIVER?
Have a look at the terms and conditions menu on the home page for the detailed delivery information link. If you require delivery on a particular day, for example in the case of a birthday, let us know and we will make every effort to ensure that delivery happens on the date you request. Please note that no deliveries are made on Saturdays and Sundays. If you need to give detailed information to the courier, such as where to deliver the basket if there is no one home, let us know.
WHAT IF I NEED MORE ASSISTANCE WITH MY ORDER OR HAVE MORE QUESTIONS?
Phone 1300 301 138 for assistance or click on the Live Help link in the top right hand corner of the home page.
BASKETS CONTAINING ALCOHOL
Beautiful Baskets Qld Liquor Licence ; please note that couriers will not deliver alcohol without a signature from a person aged 18 years or over.
WHAT HAPPENS IF MY PRODUCT ARRIVES DAMAGED?
Beautiful Baskets take every care to ensure that your gift arrives at its destination on time and in pristine condition. Reputable couriers are employed to deliver your gifts. However we cannot guarantee unforeseen situations such as damage or theft after delivery, or late delivery of your gift. If a gift arrives excessively damaged or a product is faulty, Beautiful Baskets will asses the situation for replacement or a refund of your money based on the circumstances.
DO YOU DELIVER OUTSIDE AUSTRALIA?
No; unfortunately we do not provide our products and services outside of Australia at this time.
ARE MY DETAILS AND INFORMATION SECURE?
Yes. Information collected on the site and used for payments is encrypted so that it cannot be read by anyone else. We use secure sockets layer and are certified with a certification authority. Check for the padlock icon on the bottom right of the page during the checkout process.
HOW DO I PLACE AN ORDER?
Select the gift basket you want by clicking on ‘product details’ (Add wine or spirits if you wish)
Click on ‘add to cart’ (Check that your cart contains the right basket)
Click on ‘check out’
Provide billing information
Agree to terms of service by clicking on the box
Click ‘send registration’
Add a new shipping address; if different to your own address (do this by clicking on the brown words ‘Shipping address’)
Click ‘next’ (Check that the details of your order are correct so far)
Click on the circle or radio button beside ‘Paypal’ or ‘Contact me for payment by Amex’
Type in your personalised message in the box provided and we will place this text on a card, or add any instructions for delivery etc
Click on ‘confirm order’ (You will be directed to Paypal to make payment if this is your chosen payment option)
You will receive an email confirming your order from Beautiful Baskets or we will contact you for payment details
You will receive an email from Paypal confirming your payment